Contract summary

This is the general version of the EU contract summary for Satello eSIM data plans. Values in square brackets differ from plan to plan; the examples given are only illustrations. Before you pay, the checkout shows the summary for the plan you chose, with that plan's own values and dated the day of your quote. That version is the one that forms part of your contract.

Satello eSIM data plan – [plan name, e.g. Japan 5 GB – 30 days]

Satello

Contact and complaints: through our support page at satello.io/support.

Date: [date of the quote] (general version of 4 October 2026)

Contract summary

• This contract summary provides the main elements of this service offer as required by EU law (1).
• It helps to make a comparison between service offers.
• Complete information about the service is provided in other documents.

Services and equipment

• Service: Satello buys for you, on your behalf and in your name, a prepaid eSIM data plan (data only) from Cryptorefills (cryptorefills.com), pays for it and delivers the eSIM, for use in [destinations, e.g. Japan]. The eSIM is issued by Cryptorefills under its own terms.
• Data included: [e.g. 5 GB], as stated for the plan.
• Calls and SMS: none. No phone number. The plan cannot be used to call emergency services.
• Networks: local partner networks chosen by the issuer. Satello doesn't know or guarantee the network in advance, and is not affiliated with these operators or with Cryptorefills.
• Fair use: personal use while travelling, in a smartphone, tablet or similar device, under Cryptorefills' terms. Use in routers, connected or machine-to-machine devices, resale, or abnormal traffic may lead the issuer or the network to slow down, restrict or suspend the eSIM.
• Equipment: not applicable (no equipment supplied). You need an eSIM-compatible, carrier-unlocked device.

Speeds of the internet service and remedies

• Network technology and speed: these depend on the local partner network, your location, network load and your device. Satello can't state or guarantee them in advance.
• Remedies: if the eSIM can't be installed or won't connect in a covered destination with a compatible, correctly set-up device, contact us. We help you fix it and, if it can't be fixed, refund you in full. Under French law you can also require performance, obtain a price reduction, end the contract with a refund and claim damages (articles 1217 et seq. of the Civil Code).

Price

• One-off total price: [e.g. 12.00 USD], made up of Cryptorefills' price for the eSIM and Satello's service fee (breakdown shown at checkout), paid in USDG on Robinhood Chain [price with a Satello card, for a paying wallet holding enough $SATELLO under the thresholds published on the Satello cards page (satello.io/cards): e.g. 11.40 USD with Plus, 5% off]. For information: about [e.g. 10.30 EUR]. TVA non applicable, art. 293 B du CGI.
• No activation fee, no recurring charge and no charge for usage beyond the allowance.
• The blockchain network fee (gas) is charged by the network, not by Satello. eSIMs can't be topped up: more data means a new plan, priced before purchase.

Duration, renewal and termination

• One-off prepaid plan: no subscription, no minimum commitment, no automatic renewal.
• Duration: [e.g. 30 days], as stated for the plan, or until the data is used up. Install the eSIM within 90 days of purchase.
• The plan ends automatically, with no termination fee. Unused data or days are not refunded, except where the law provides otherwise.
• Right of withdrawal (consumers): at checkout you ask for immediate delivery and acknowledge that you lose the right of withdrawal once the eSIM is delivered (article L221-28, 13° of the Consumer Code). Before delivery, you can cancel with a full refund. A faulty eSIM that can't be fixed is refunded in full.
• No equipment to unlock.

Features for end-users with disabilities

• Data-only service: no voice, relay or real-time text service is included. Accessibility depends on the accessibility features of your device and apps.
• Contract information is available on request in an accessible format through our support page at satello.io/support. Support is provided in writing, through that page.

Other relevant information

• Delivery: usually within a couple of minutes, on your order page; Cryptorefills also emails the eSIM to you. If the eSIM isn't delivered within 30 minutes, you can take your full payment back yourself from the payment contract, or ask us to refund you. If the order fails, we refund you automatically.
• Who does what: Satello provides the ordering and payment service and is responsible to you for it. Cryptorefills issues the eSIM under its terms; Satello places the order in your name and pays Cryptorefills.
• Personal data: wallet address, order and eSIM data, email address (shared with Cryptorefills to issue and send your eSIM), IP address. Details in the Privacy Policy.
• Disputes: write to us first through our support page; we answer within 7 days. A consumer mediation service will be indicated here once appointed. You can also bring the dispute before the competent courts. The statutory compensation for number porting and missed installation appointments (article L224-42-1 of the Consumer Code) doesn't concern this service.

(1) Article 102(3) of Directive (EU) 2018/1972 of the European Parliament and of the Council of 11 December 2018 establishing the European Electronic Communications Code (OJ L 321, 17.12.2018, p. 36).